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Help and Support

HelpDesk Support

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Telephone Support

Our Telephone Support service has changed.

To obtain telephone support, please contact our office and arrange tailored technical assistance.
You will then receive a 1800 885 xxx private support telephone number which can be used to contact our technical team.

Without this number you will not be able to obtain telephone support from our technical team, however you are able to access technical staff via online support.

To access our staff via this online support portal, please login or create an account.

Please fill in the fields below to register for a new account.

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Support Hours

Business Hours
Monday - Friday 9am-5pm AEDT

After Hours
By Arrangement

DataCentre Support
Monday - Sunday 24hrs/day

Response Times

Standard SLA
2 Business Hours

After Hours SLA
4 Hours

Emergency Assistance
Contract Customers Only
1 Hour

Hosted Exchange Support

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