HelpDesk Support

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Service Issues and Updates

Wide-spread service issues and outages are published and updated on Twitter

Due to the nature of some technical issues, and to fully utilise our technical resources, updates for wide-spread issues will be published on Twitter.
You can find our Twitter pages here:

em3 People and Technology
General Infrastructure issues including Application Hosting, Wagering and Lottery systems, Managed Storage, DataCentre Fibre and Backbone services.
http://www.Twitter.com/em3_Australia

My Hosted Exchange Australia
Hosted Microsoft Exchange Platform for Australia.
http://twitter.com/MyHostedExchAU


If your issue is related to an update already published on Twitter, please avoid contacting our Support HelpDesk via Telphone Support as this is likely to delay engineering staff and our response to your issue.

Telephone Support

Our Telephone Support service has changed.

To obtain telephone support, please contact our office and arrange tailored technical assistance.
You will then receive a 1800 885 xxx private support telephone number which can be used to contact our technical team.

Without this number you will not be able to obtain telephone support from our technical team, however you are able to access technical staff via online support.

To access our staff via this online support portal, please login or create an account.